At Enspire Learning, we pride ourselves on creating learning experiences that directly impact a specific target audience, designated by each valued client. So when we design those experiences, we take a great deal of care to investigate and understand who those end-users are.
As a timely metaphor, our best learning products are like well-wrapped presents, carefully chosen for each recipient. This holiday season, we’ve created a handy shopping list of the important questions we ask ourselves when considering what “gift” to give our clients and end-users.
1. What’s the occasion?
Gifts are rarely given without cause – they are usually intended for a recipient who is celebrating an occasion: birthday, shower, Kwanzaa, retirement, etc. You pick a gift to commemorate an important occasion.
When designing e-learning, we must have a deep understanding of the learning occasion – is it on-boarding for new hires? Does the company want its employees to better understand its security policies? Is there a need for management training? Start generally and whittle the need down until it’s a precise problem to be solved. For instance, if a client specifies a need for a new-hire orientation, investigate further to understand why the product is needed now. Maybe there’s been evidence that recent hires don’t fully understand their benefit packages. Maybe a certain group at the company plans to bring on a large number of new employees and wants uniformity in their on-boarding experience. Understand the occasion and you can better understand your intended recipient.