Enspire at the CLO Symposium

CLO Symposium 2012 is nearly here and we cannot wait for this exciting event. If you’re attending the conference, be sure to check out “Southwest Airlines: Developing Legendary Leaders, Southwest Style” led by Bjorn Billhardt and Bonnie Endicott, Senior Manager People Development at Southwest Airlines.

Southwest Airlines has a highly engaged workforce known for its sense of humor and teamwork. Its culture is fueled by significant investments in leadership development. This session explores how Southwest’s Developing Legendary Leaders program, an intensive boot camp for managers and directors, builds leadership, strategic thinking and business acumen skills. The session takes a close look at a competitive team-based simulation that allows Southwest’s rising leaders to hone their business acumen skills.

Get an inside view into Southwest’s successful leadership development program, and see the results of Southwest’s focus on developing leaders from within the organization.

In this interactive session, you will learn best practices for:

  • Building effective high potential leadership development programs
  • Leveraging experiential business simulations to provide practice and insights
  • Increasing business acumen and leadership skills among organizational leaders

To learn more about Enspire’s Business Challenge at Southwest, read our case study here.


New Issue of Enspire’s Newsletter


The Spring 2012 issue of The Dispatch, Enspire’s quarterly newsletter, is now available on the website.

This issue includes:
Lights, Action, WOOF!: VCA Video Shoot
A Word from CEO Bjorn Billhardt
“Role-Plays Reloaded: Simulation-Based Approaches to Leadership Development” by Nathan Kracklauer
“Sim Mind, Beginner’s Mind” by Robert Bell

Click here to view the latest issue of The Dispatch.

Sign up here to be added to The Dispatch email list. You will receive the newsletter in your inbox quarterly.


SXSW: Another Great Year!

SXSWedu and Interactive are over and I am exhausted. I got to meet Secretary of Education Arne Duncan in person (thanks, Drew and the Chamber!) and had a nice crowd attend my speech on simulation-based learning. For slides, click here. I have to say that some of the conference had a distinct 1999 feel to it, which I hope is a good sign. It seems that far too many companies and start-ups are vying for user attention these days, some with fairly dubious business models. And the accelerator business model, so prevalent in the late 90s, has made a full-scale comeback, too. I hope that as SXSW evolves it finds new ways to separate great new innovations from the inevitable hype that exists when new industries are born. Overall, though, two great conferences and I look forward to next year – congratulations, Ron and Hugh on pulling off another banner year!


Free Webinar: Storytelling Delivers Effective Learning

Join us for a free webinar Thursday, Apr. 26 at 1 p.m. ET/10 a.m. CT
Storytelling Delivers Effective Learning: Cisco Case Study

Led by Enspire’s Matt Lisle, Senior Instructional Designer and Writer, Cisco’s Dawn Adams Miller, Learning & Development Solutions Group, and Rachel Ashkin, Chief Operating Officer of Brandon Hall Group.

We all know that storytelling is a great technique to present learning content. But what if the story is the content? What if the story is primarily told in pictures and words? Graphic novels are a great way to tell a learning story AND engage your learner’s imagination and emotions. Through the storyline you can accomplish two things: help the learning stick and help the learner stick with the learning.

The presenters will show how the graphic novel approach was used to engage learners in a corporate-wide initiative at Cisco. They will also share how the project progressed from selling the concept to the stakeholders, through design, development, implementation and deployment. Tools, costs, project management and what the metrics say will also be covered.


Enspire at SXSW

South by Southwest is just around the corner. SXSW continues to evolve and this year I am particularly excited about the latest addition to the festival, SXSWedu – a new conference focused on innovation in learning. Now in its second year, SXSWedu has tripled in size and signed up Secretary of Education Arne Duncan as a keynote speaker.

My own session at SXSW Interactive, “How Simulations Can Change the Future of Learning”, will focus on simulations and what’s on the horizon for interactive media and education. I’ll be using examples from corporate training and the K-12 space and will show how simulations can teach children and adults in new ways.

If you are attending SXSW Interactive, stop by my session and say hello! For more information about my session, click here.


Customer Service – Food for Thought

Before I came to Enspire Learning, I spent years working as a chef and restaurant owner. I’m frequently struck by the degree to which working for a learning provider is like working at a restaurant. Some restaurants sling pre-packaged value meals. Some learning providers do that, too, while others prepare sumptuous feasts created specifically for the person or business consuming them. People working for both of these businesses need to share a common preoccupation, though: customer service. More often than not it is the quality of the service experience, not just the quality of the training or the meal, that brings customers back for more.

How can you improve your customer experience? In every professional services engagement there are multiple touchpoints with the client. Plenty of people have an opportunity to delight the customer, or alternately degrade their experience to the point that they never want to come back. I’ll talk about my old business – the restaurant business. In the restaurant business, a customer’s experience starts before she even sets foot in the door and doesn’t end until she’s left the parking lot. There are many points of contact before and after a diner enjoys the meal where a little extra effort can go a long way.
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Cache it if You Can

A few weeks ago I posted about how we “outsource control of behavior to the environment.” This made me think about the concept “distributed cognition.” Distributed cognition proposes that knowledge is not confined to an individual, but rather is distributed throughout an environment. That is, we use external sources including other people, materials, and other tools and supports within the environment to help us in critical thinking and decision-making.

Distributed cognition always plays into my instructional design thinking. What and who do learners have at hand to support their thinking, ergo support their performance?

Recently, I heard the term “transactive memorywhich proposes that groups of people collectively encode, store, and retrieve knowledge. This term is meant to explain the processes behind “hive mind” or “group think.” It’s not really a new idea either, but to me it seemed like another phrasing of distributed cognition.

A lot has been made that we are losing our memorization capabilities due to the easy and immediate access to information. My colleague Matt wrote about “second screens”; I find myself looking up information ever more frequently on my smart phone as I watch TV, read a book, listen to music, or take a walk outdoors. What is that flower, or tree, or snake!?
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Lights, Camera, WOOF!

VCA Animal Hospitals (NASDAQ:WOOF) operates over 580 small animal hospitals in 41 states and Canada, staffed with 2,600 fully qualified, dedicated, and compassionate doctors. VCA partnered with Enspire to create an 11 hour blended curriculum focused on doctor communication skills, of which high quality video is an important piece. The large video shoot supporting the program took place recently in Austin, and while days were long it was a resounding success. Here’s how your shoot can succeed, too. Continue reading


Bring on Training 2012

Training 2012 is just around the corner and we’re looking forward to participating in this year’s event. If you’re heading to Atlanta, you have three chances to connect with Enspire at the conference.

1. Go to Bjorn’s session
On Monday, Feb. 13 at 2 p.m., check out How Simulations Can Teach Leadership and Business Acumen led by Enspire CEO Bjorn Billhardt.

2. Visit booth #614
Stop by booth #614 in the expo hall to see our latest training simulations and meet several members of the Enspire team.

3. Meet us for happy hour
Join us for the Social Media and Mobile Learning Pub Crawl. Sponsored by Enspire Learning and hosted by Jane Bozarth and A.J. Ripin, the mixer provides the opportunity to check out Atlanta’s nightlife, network with conference attendees, and earn the chance to win an iPad. The mixer will start at 6 p.m. on Monday, Feb. 13 at the Omni. Learn more by following Jane, A.J., Enspire, or Training 2012 on Twitter. Don’t have a Twitter account? Email mobipin@gmail.com for more information.


Free Webinar: Gamify Your E-learning

Join us for a free webinar Thursday, Feb. 9 at 1 p.m. ET/10 a.m. CT
Game On! 7 Gamification Techniques to Enliven Your E-learning
Led by Jan Farquhar, Senior Instructional Designer and Writer

From grocery store scratch-off coupons to credit card use rewards, the marketplace recognizes our natural response to challenge and rewards. Learn simple techniques to integrate game design mechanics into your e-learning to boost engagement, retention, and compliance.

Attend our webinar and learn these gamification techniques that can help you transform your e-learning. Click here to register!