CLO Symposium 2012 is nearly here and we cannot wait for this exciting event. If you’re attending the conference, be sure to check out “Southwest Airlines: Developing Legendary Leaders, Southwest Style” led by Bjorn Billhardt and Bonnie Endicott, Senior Manager People Development at Southwest Airlines.
Southwest Airlines has a highly engaged workforce known for its sense of humor and teamwork. Its culture is fueled by significant investments in leadership development. This session explores how Southwest’s Developing Legendary Leaders program, an intensive boot camp for managers and directors, builds leadership, strategic thinking and business acumen skills. The session takes a close look at a competitive team-based simulation that allows Southwest’s rising leaders to hone their business acumen skills.
Get an inside view into Southwest’s successful leadership development program, and see the results of Southwest’s focus on developing leaders from within the organization.
In this interactive session, you will learn best practices for:
- Building effective high potential leadership development programs
- Leveraging experiential business simulations to provide practice and insights
- Increasing business acumen and leadership skills among organizational leaders
To learn more about Enspire’s Business Challenge at Southwest, read our case study here.


South by Southwest is just around the corner. SXSW continues to evolve and this year I am particularly excited about the latest addition to the festival,
Before I came to Enspire Learning, I spent years working as a chef and restaurant owner. I’m frequently struck by the degree to which working for a learning provider is like working at a restaurant. Some restaurants sling pre-packaged value meals. Some learning providers do that, too, while others prepare sumptuous feasts created specifically for the person or business consuming them. People working for both of these businesses need to share a common preoccupation, though: customer service. More often than not it is the quality of the service experience, not just the quality of the training or the meal, that brings customers back for more.
A few weeks ago I 




