VCA Animal Hospitals operates over 580 small animal hospitals in 41 states and Canada. These hospitals are staffed by more than 2,600 fully qualified, dedicated, and compassionate doctors who provide the very best in general and specialty veterinary care.
In a national survey of VCA doctors, 87 percent identified “improving exam room communication” as the skill with the greatest impact on their job performance. To help doctors grow in this area, VCA partnered with Enspire Learning in 2011 to create the Communication Works: Happy Doctors, Loyal Clients, Healthy Pets program. Built from extensive field research with VCA doctors and over four decades of evidence-based studies on doctor-patient communication, the program is designed to lead to healthier pets, happier clients, and more professionally satisfied doctors. The program includes a classroom-based collaborative learning workshop, online training modules for content and skills reinforcement, and an online repository for readings, discussion forums, and other resources.
Enspire and our media arm, Houndstooth, developed a trailer (below) for the program’s launch. Read this case study to learn more about our work with VCA!