1) Clark Quinn recently shared some great tips for creating emotionally engaging learning experiences. In short, make it meaningful, make it personal, make it visceral, minimize, provide practice, and make it flow.
2) Wireframes, mockups, sketches, and other prototypes are essential. It’s often tempting to jump right into a full design, but it’s dangerous to do so. In addition to the prototypes that we deliver to clients for review, we typically go through several rounds of internal prototyping on napkins, whiteboards, and the backs of hands.